No one, it seems, is immune from account compromise attempts. Today Google reported they had identified a systemic campaign to compromise Gmail accounts belonging to “senior U.S. government officials, Chinese political activists, officials in several Asian countries (predominantly South Korea), military personnel and journalists.” Google offers a number of solutions for users...
Yes, the SEC. Really. Apparently the email marketing firm mUrgent, which provides services to the restaurant and hospitality industry also had a side business. According to the complaint filed by the SEC last month, they had an entire boiler room set up to sell shares for their non-existent IPO. I’d never heard of this firm before, so I did a little digging. First step, check out their...
I’m hearing more rumors of ESPs seeing customer accounts being compromised, similar to what happened with The Children’s Place. Experian CheetahMail identified an isolated incident in which someone used a valid client user ID and password to gain access to the client’s email account and transmit an unauthorized and unlawful email. To recipients, the email appeared as a solicitation...
Yesterday Goodmail sent out mail to all their customers announcing they are ceasing operations and taking all their token generators offline as of 5pm pacific on February 8th. While this is a bit of a surprise on one level, I’m not that shocked. Ken Magill mentioned in August that Goodmail was on the sales block and rumors have been circulating for weeks about significant changes coming to...
There has been an ongoing, concerted attack against ESPs recently. Today ReturnPath published some of what is known about the attack. This is an organized, deliberate, and destructive attack clearly intent on gaining access to industry-grade email deployment systems. Further, the potential consequences should ESP client mailing lists be compromised at this time of the year is unimaginable. If you...
The EEC has been working on standardizing metrics used in email marketing. They have published a set of definitions for different terms many email marketers use. They published their Support the Adoption of Email Metrics (S.A.M.E) guide in June. Under the new EEC definitions an open is measured when either a tracking pixel is displayed or a user clicks on any link in the email, including the...
The last of seven in our occasional series on why ESPs need, or don’t need, lots of IP addresses to send mail properly. I need multiple IP addresses in different locations so as to provide redundancy against blacklisting of my ISP Why this is right If you think that your email is likely to be blocked due to the reputation of your ISP then having a backup ISP makes some operational sense. Why this...
Number six of seven in our occasional series on why ESPs need, or don’t need, lots of IP addresses to send mail properly. I need multiple IP addresses in different locations to provide redundancy against network outages Why this is right If all your traffic goes out via a single ISP and your connection to that ISP is eaten by a backhoe you’re not going to be sending any email until...
I recently saw a question from an ESP rep asking if anyone had a personal contact at a particular ISP. The problem was that they had a rejection from the ISP saying: 571 5.7.1 too many recipients this session. The ESP was looking for someone at the ISP in order to ask what the problem was. This is exactly the kind of behaviour that drives ISPs bonkers about senders. The ISP has sent a perfectly...
Return Path recently announced changes to their certification program. They will no longer be certifying 3rd party mailers. We will no longer certify mail streams which are strictly comprised of “third-party marketing” email (e.g., email-based advertising that is not accompanied by content and is sent on behalf of a different company than the one to which the end user subscribed in...
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