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The Problem With Affiliates

If I see BarkBox I think Spam.

That’s because, despite their marketing team effort, facebook and banner ad budget, the main place I see them advertised is via spam in my mailbox.

It’s not even good spam.

There’s quite a lot of it. Most of it looks much the same, other than the spammer randomizing colours. This one looks better than the black on cyan version, or any of the other geocities-esque variants. Loading images actually makes them look worse.

I’m also seeing a lot of spam that, from the design and structure of the mail, looks like it’s from the same spammer advertising printer ink and conspiracy theories coming from contact@barkboxdog.us.

This has been going on consistently for well over a year. While it isn’t being sent by BarkBox directly it is advertising BarkBox products and it is being paid for by BarkBox.

Badly run affiliate programmes like this one damage the brand. I wouldn’t be surprised if they damage delivery of legitimate mail sent by the brand owner – I know that my bayesian spam filters seem to put any mail mentioning barkbox into my spam folder, and they’re far less sophisticated than the ones used by large consumer ISPs.

I’ll do a tear-down of the spam on Monday and see if there’s any insight about how it all works and where it’s going wrong.

2 comments

  1. Steevo says

    Affiliate programs that pay for leads through spam were always a major cause of spam on the internet.
    I’d say this firm doesn’t care, or they would have done something about it by now.

    1. laura says

      Yes and no. I got the same spam as Steve did, and contacted someone I know in marketing over at BarkBox. She asked me for an example, and then we discovered that the BarkBox spam filters are / were eating these reports. This isn’t unheard of, unfortunately. In the current filtering context it’s a challenge to make sure that abuse reports are sent to the right place.

      It may be that they don’t care. It may simply be they have no idea it’s going on. That doesn’t mean they will, now that I know 100% that they have at least one report of spam, but it’s very possible they’ve never received any reports in the past.

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