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Monthly Archives: February 2016

Ask Laura: Will our ESP kick us off for mailing purchasers?

Dear Laura, We’re a small online retailer and email is a very important sales and communication channel for us. We do marketing and newsletters with Mailchimp, transaction confirmations with Bigcommerce, and a few other messages via Salesforce. Our volumes are relatively low, but we’re in an industry that can be a bit of a red […]

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Our green bar certificate is going away

Later today we’ll be switching from an Extended Validation (“green bar”) SSL certificate to a Domain Validation certificate. This isn’t exactly a planned change but I’m waiting for responses from Comodo before I go into it too much. I’ll share some more details next week.

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Email in 2020

Late last year Litmus invited me to contribute to a whitepaper they were putting together about email in 2020. Today, they released Email Marketing in 2020. I am honored to be included in the list of experts that they chose. One of the things I find so so much fun in participating in this type […]

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Catching up from MAAWG SF

Had a great time a M3AAWG last week. So many familiar faces and a lot of new ones, too. I’ve got a lot of interesting stuff that I can share with readers over the next few days. One of the things I have received permission to share is the new Office 365 IP delisting link. […]

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Getting unblocked at Outlook.com

It’s been a crazy week here at M3AAWG. I have a lot of stuff to blog about, but I think one of the really important things to get out is the new unblock request page at Outlook / Hotmail. https://sender.office.com Submit your IPs and it will be reviewed. (Apologies for the repeated bad links. I’m […]

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Security, backdoors and control.

The FBI may use different words to describe this tool, but make no mistake: Building a version of iOS that bypasses security in this way would undeniably create a backdoor. And while the government may argue that its use would be limited to this case, there is no way to guarantee such control. Apple letter to […]

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Should you publish DMARC?

I’ve been hearing a lot lately about DMARC. Being at M3AAWG has increased that. Last night we were at dinner and heard from the next table “And they’re not even publishing DMARC!!!!” I know DMARC is the future. I know folks are going to have to start publishing DMARC records. I also know that the […]

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M3AAWG 36 – San Francisco

So many familiar faces. So many new faces. This is my one M3AAWG this year and I’m so excited to be here. The organization has really grown and changed over the 10 years we’ve been a member. It’s only getting better and better. I’ll be tweeting from public sessions (and probably tweeting random things that […]

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Ask Laura: Confused about Authentication

  Dear Laura, I have a client moving from an external ESP to an internal system. They send approximately eight million messages per year, and these are primarily survey emails on behalf of their clients. We’ve had some conversations about authentication, and I’m trying to help them figure out if they just need DMARC or […]

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Thoughts on Data Hygiene

One of the big deliverability vs. marketing arguments has to do with data hygiene and dropping inactive users. Marketers hate that deliverability people tell them to let subscribers go after a long time of no activity from the subscriber. Data hygiene is good. Email is not permanent and not forever, and the requirements for data […]

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