I come up against a lot of denial when talking with people about spam and email. It makes sense, nobody likes spam. Nobody wants to send spam. And I do understand the initial denial when they hear “you’re mail looks like spam” or “you spammed me.” It often takes overwhelming evidence to convince some senders that their mail is spam. I’ve talked before about...
There are two new FBLs in production. Synacor and Fastmail.fm. I’ll be updating the Wiki and FBL page today.
J.D. has a great post digging into ARF, the abuse reporting format used by most feedback loops.
If you’re interested in following along, you might find this annotated example ARF report handy.
Someone floated the idea of having ISPs confirm that a user really wants to report a mail as spam every time they do so. The original poster was asking for comments and what we thought of such an idea. The only thing I could think of is the poor woman who’s been gone for a week on vacation and is selecting large swathes of her mailbox and hitting “this is spam.” She then gets...
Someone asked yesterday What business advantage is there to an ISP in offering a feedback loop? I’ve never really seen one. It’s a good question. There’s a fair bit of work involved in offering, maintaining and supporting a feedback loop. What makes it worth it? At a consumer ISP there’s some email sent to customers that’s easy for spam filters to recognize and...
This morning Lifehacker reported that Gmail was offering an option to unsubscribe from some legitimate email lists. Gmail’s help pages say: We don’t think you should be burdened with managing messages you don’t want to receive. We do our best to put messages in Spam when we’re pretty sure you won’t want or need them. But everyone has different preferences about the...
I was recently pointed out the FBL support pages for those feedback loops hosted by ReturnPath. Clicking around, they have the framework and the beginnings of a good source of information for their services. You can also open support tickets for questions and services that are not covered in their knowledge base.
When I posted my initial cut of the ISP information page earlier this year, there was a comment asking about a Verizon FBL. At that time, I talked to some of the people-who-would-know over at Verizon and asked if they do have a FBL. The answer was a definite no. For some reason, though, I continue to receive questions about the Verizon FBL. Based on the questions, the best I can extrapolate is...
Delivery mailing lists have been a buzz this week trying to figure out what is going on with the Cox FBL. Someone tried to sign up for the FBL and received a message saying Cox was no longer accepting applications. They forwarded the rejection to some of the mailing lists asking if anyone else had seen a similar message. Panic ensued. Rumors and futile suggestions flew wildly. OK, maybe...
RoadRunner sent out email today announcing their new FBL is live.
The URL for our new Feedback Loop enrollment page is here:
If you are presently enrolled in our legacy Feedback Loop, you must still apply for enrollment in our new Feedback Loop. We will not be migrating existing enrollments.
Our legacy Feedback Loop will cease operations on April 30, 2009.
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