Al did a great post over on Spamresource about the how the new list unsubscribe function in the default mail client from iOS10. What’s been interesting to me is how much I’m hearing from ESP folks about how their customers want it gone. If you don’t know what we’re talking about, in the default mail client on iOS10, Apple is now offering a way to unsubscribe from list mail...
Global Suppression List. Pander File. Screamers List. Whatever you call it, it’s the list of email addresses you suppress from every mailing. If you’re an ESP, this is the list of people who you never, ever want to send email to – and I’m talking about ESP-wide global suppression lists here, not the suppression lists maintained per-customer. Global suppression lists are a...
I’ve been talking about security more on the blog. A lot of that is because the security issues are directly affecting many senders. The biggest effect recently has been on companies ending up on the SBL because their signup forms were the target of a subscription attack. But there are other things affecting online spaces that are security related. Right now not much of it is affecting...
A lot of senders get frustrated with the time it can take to get a response from some ISPs. It’s totally understandable, for a lot of companies delivery problems are all hands on deck level problems. They want them fixed and they want them fixed IMMEDIATELY. They want feedback that their issue is being addressed. They want to know someone at the ISP knows there is a problem. I’ve...
Next month I’ll be in London for the Email Innovations Summit. This will be an updated version of what you need to know to talk with technical folks. In early December I’ll be doing a DMA webinar discussing the subscription bombings. That’s still in the works. I’m looking at some events for next year. I am planning on being at M3AAWG in San Francisco in February. I’m...
Last week Spamhaus posted information on the ongoing subscription attacks. They provided a more information about them that was not make public previously, including some information about the volume of mail some targets received. Today SendGrid also blogged about this, going into a little more detail about why senders should care about this. They also provided a number of suggestions for how to...
Spamhaus released a blog post today discussing the recent subscription bombing: Subscription bombing COI captcha and the next generation of mail bombs. As I mentioned in my initial posts, this abusive behavior goes beyond spamming. This is using email to harass individuals. Spamhaus even mentions a potential service that can be used to do these kinds of mailbombing. Things folks need to know is...
There’s been extensive and ongoing development of email through the years, but much of it has been behind the scenes. We were focused on the technology and safety and robustness of the channel. We’re not done yet, but things are much better than they were. The good part of that is there is some space to make improvements to the inbox as well. Over the last few months there have been a...
Today Gmail announced they are supporting media queries in Gmail and Google Inbox. This should simplify the creation of emails for multiple platforms. The full list of supported rules can be found on the Google Developer Site.
At the beginning of the month Microsoft announced that they were deprecating the SmartScreen filters used by the desktop Microsoft mail clients. These are the filters used in Exchange and various version of Outlook mail. This is yet further consolidation of spam filtering between the Microsoft free webmail domains, Office365 hosted domains and self hosted Exchange servers. The online services...
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